I was driving through Oklahoma with a travel trailer when my power steering failed. I decided to use this company because of their good reviews and being a Napa Auto Care Center. I was in a pinch and needed my vehicle serviced. After speaking with them on the phone, I had my pickup towed to their facility. They were very helpful with my situation and were able to get me into their shop the day of my incident. They also completed the work the same day. So I appreciate their commitment to getting me back on the road in a timely fashion. Not a fault of theirs, but the new power steering pump began to have issues only a few miles from town. It began to make a terrible whining noise and had minor issues with steering. They fluids checked out ok and were at the appropriate levels. I contacted them and discussed the situation. The provided warranty will cover a replacement at another Napa Auto Care Center in my city. So I am pleased with that information. After the fact I was able to research the pump and pricing through Napa. I can buy the same pump through Napa for $150. However, I was charged $345. The hose installed was double the price but the fluids and pulley were priced appropriately. As I stated, I understand my dilemma and appreciate them servicing my vehicle in a timely fashion. My only concern is paying 2 1/2 times the price for a new pump and other parts. I would defienlty give them a higher rating if they did better on pricing.